Key Account Manager

Idego is a team of around 100 experienced problem solvers focused on getting things done (and doing it well) in three areas: Cloud, Data & AI, and Software development.  We cherish autonomy, common sense, and zero micromanagement. We understand that everyone is a human being, in need of spare time for family, friends, and leisure. Oh, and we’ve been 100% remote-friendly before it has become popular (or obligatory).  We take accountability for what we do and how we approach our customers and coworkers. So in general: we have fun combined with a lot of sanity. 🙂  

About the role:

We are looking for a Key Account Manager with focus on acquiring new clients to join our team. In this role, you will combine customer relationship management with a proactive sales approach to drive growth. You’ll manage existing client accounts, identify opportunities for expansion, and deliver exceptional solutions tailored to client needs.

Responsibilities:

• Identify and pursue opportunities for upselling and cross-selling within existing accounts, as well as new business opportunities
• Build and maintain strong relationships with clients, acting as their primary point of contact
• Lead contract negotiations, ensuring mutually beneficial agreements
• Validate and oversee the accuracy of reporting and settlements, ensuring compliance with internal processes and customer agreements
• Coordinate the onboarding and offboarding phases for clients, ensuring a smooth transition
• Manage the setup of teams and provide effective team management (e.g. 1:1 meetings, addressing daily issues, providing feedback)

Requirements:

• Proven experience in account management, business development, or sales roles
• Strong understanding of the IT sector
• Excellent communication and negotiation skills, with the ability to build relationships with clients and teams
• Strategic mindset, with the ability to identify and act on growth opportunities
• Strong problem-solving and decision-making abilities
• Advanced English skills, both written and verbal

If you are a proactive and adaptable individual who enjoys working with diverse clients and teams, and you have a passion for ensuring customer success, we would love to hear from you. Join our team and be part of our mission to deliver outstanding solutions to our clients while building long-lasting relationships.

The compensation includes a fixed salary plus bonuses.

Our perks:

• work environment with zero micromanagement – we cherish autonomy
• 100% remote work (unless you want to work from our HQ Gdynia), recruitment & onboarding
• seaside apartment available for free for both leisure & work
• private medical insurance and Multisport
• we want you to join our team. We are neither the agency giving you projects from time to time, nor huge corporation where you are a “dev XYZ”. At Idego – you matter!